The Alford Arms

Frithsden, Hemel Hem8stead, Herts, HP1 3DD

Gold Winner 2017
Crème de la Crème – sponsored by Food Matters Live

Gold winner - Crème de la Crème 2017
Gold Winners - Pub Restaurants 2016
Overall Winner FreeFrom Eating Out Awards 2014
Gold Winner - Pub Restaurants 2014

Judges comments - September 2018

'They were very welcoming and happy to help with every aspect of the meal. I mentioned my allergies and she noted them down, gave me the allergy menus and answered all my questions clearly, in depth and after consulting with the chef. They offered suggestion for alternatives, asked extra questions and even told me when they thought a dish wouldn't be very good if I made substitutions. I trusted that we were in safe hands. She also said they are happy to create personalised menus if you contact them in advance.

There was a great choice. I said I had milk, egg, sesame and chilli allergies and there were still multiple options for each course. The allergen menu was very comprehensive and used numbers, which they provided you the explanation for so it was easy to follow. They also had a separate dairy free and gluten free menu. They even label for dishes that are may contain nuts. My waitress had excellent allergy knowledge. She told me about risks of cross contamination with sesame in the bread and when I told her I had a chilli allergy she asked if it was to all peppers.

The food was fresh, seasonal and delicious – quite pricey but worth it for the standard of food, atmosphere and attention to detail with allergens.

I thought they were outstanding and would definitely go again with the children. Their whole approach to allergies was comprehensive and inclusive. The staff were very welcoming, knowledgeable and made us feel safe. They were not fazed at all by a non-14 allergen and went out of their way to make sure we were happy and catered for. This was gold standard service.'

Return to Winners 2017

If you have any queries or would like to talk to us about the awards - please email Michelle or Kathy